e.product and e.product+

Terms & conditions

 For the purposes of this Agreement, a "System Integrator" is defined as any entity or individual who, by extracting data from asset management systems, customer management systems, or other related data exchange mechanisms, utilises the services provided by Rejoose to deliver product-specific information for baseline assessment, reporting and similar purposes.

In this Agreement, the following terms will have the meanings set out below:

◊ “Platform” refers to Rejoose’s e.product/e.product+ platform and all associated services.
◊ “Customer” means the System Integrator that has entered into this agreement to access and use the Platform.
◊ “Confidential Information” refers to all non-public information disclosed by one party to the other.
◊ “API” refers to the Application Programming Interface access provided by Rejoose to the Customer for use with the Platform.

2. License Grant
Rejoose grants the Customer a non-exclusive, non-transferable, revocable license to access and use the Platform for the Customer’s internal business purposes. This license is subject to compliance with the terms of this Agreement. The Customer may not resell, distribute, or transfer access to the Platform without prior written consent from Rejoose.

This Agreement grants the System Integrator the right to make batch requests for specific unique product numbers or identifiers for one third party (hereinafter referred to as the 'End-Customer') at a time, whereby the Platform will return data subject to availability.

Requests must be submitted for one End-Customer at a time. Under no circumstances may requests for multiple End-Customers be combined into a single request.

Rejoose will provide API access, maintenance, and support for the Platform. Access includes the e.product and e.product+ and all associated services. All data retrieved through the Platform remains the exclusive intellectual property of Rejoose.

4. Service Level Agreement (SLA)
Rejoose agrees to maintain a 99% uptime for the Platform, excluding scheduled maintenance or events beyond our control (e.g., force majeure). Critical issues will be addressed within 24 hours of notice. If the service fails to meet these performance standards for two consecutive months, the Customer may terminate the Agreement with 30 days’ written notice.

The Customer agrees to use the Platform solely for lawful purposes. Any unauthorized use, including but not limited to reverse engineering, unauthorized copying, or sharing access credentials, is prohibited. The Customer must not use the Platform to conduct any illegal activities, distribute malware, or compromise the security of the system.

Both parties agree to maintain the confidentiality of any proprietary or non-public information exchanged under this Agreement. Confidential Information does not include information that:

◊ is publicly available;
◊ was known to the receiving party before disclosure;
◊ is disclosed by a third party not under confidentiality obligations; or
◊ is independently developed by the receiving party without using the disclosing party’s confidential information.

Each party agrees to use the other party's Confidential Information only to perform obligations under this Agreement and to take reasonable steps to protect it.

The Parties acknowledge that both are independent data controllers in relation to any personal data exchanged under this Agreement. Should Rejoose process personal data on behalf of the Customer in the future, the Parties will enter into a separate Data Processing Agreement in compliance with applicable data protection laws.

Rejoose retains all ownership rights to the Platform, including all modifications, enhancements, and improvements.

The Customer is granted a non-exclusive, non-transferable licence to use data generated via the Platform solely for the End-Customer for whom the API request was initially intended. Product data obtained from previous API requests must not be stored or reused for any other End-Customer than the original End-Customer for whom the data was originally generated. Non-compliance with this provision will constitute a breach of contract.

The Customer shall not manipulate, extract, or distribute any data to any Third-Party, without the prior written consent of Rejoose. Furthermore, the restrictions outlined in this agreement extend to the use of data obtained from the Platform for any further calculations intended for distribution to any Third-Party. Any such use, whether direct or indirect, is strictly prohibited and shall require the prior written consent of Rejoose. Any breach of this provision shall constitute a material violation of this agreement and may result in legal and financial consequences, as determined by applicable law.

The End-Customer receiving data from the System Integrator is strictly prohibited from redistributing, reselling, or engaging in any form of distribution of data, including any data derived from or based on the data obtained from the System Integrator.

The Customer agrees to pay Rejoose the fees as outlined in the accepted quote. Payment is due 30 days from the invoice date. Late payments are subject to a 5% monthly finance charge. Rejoose reserves the right to adjust pricing with 90 days' notice. Any pre-agreed fixed price shall supersede the right to amend pricing for the duration of this Agreement.

Invoicing is calculated by adding the number of unique product identifiers per End-Customer (Per contract year) multiplied with the number of End-Customers for whom API-requests have been made.

Example 1: If the same product identifier is requested for the same End-Customer more than once within a contract year, the Customer shall only be charged once.

Example 2: If the same product identifier is requested for two different End-Customers within a contract year of entering into this Agreement, it shall be treated as two separate products, and the Customer will be charged for each request.

Example 3: If the same product identifier is requested for the same End-Customer twice in the same contract year charges shall only apply to one request.

Example 4: If the same product identifier is requested for the same End-Customer in two separate contract years, the charge shall apply to both requests.

Rejoose will implement appropriate technical and organizational measures to protect the confidentiality, integrity, and availability of the Customer’s data. In the event of a security breach, Rejoose will notify the Customer within 48 hours and work to mitigate any impact.

Either party may terminate this Agreement for any reason with 90 days' written notice. Additionally, either party may terminate immediately if the other party materially breaches this Agreement and fails to remedy the breach within 14 days of notice. Rejoose reserves the right to terminate if the Customer fails to pay on time on three separate occasions. Any amounts prepared for periods extending beyond the 90-day termination notice period shall not be eligible for refund.

Each party agrees to indemnify the other against any claims, damages, or losses arising out of a breach of this Agreement or any unlawful actions related to the use of the Platform.

Neither party shall be liable to the other for any indirect, incidental, or consequential damages, including but not limited to loss of profits, business interruption, or data loss, arising out of or related to the use of the Platform, even if advised of the possibility of such damages.

Rejoose’s total aggregate liability under this Agreement, whether in contract, tort (including negligence), or otherwise, shall be limited to an amount not exceeding the total fees paid by the Customer to Rejoose for the six months immediately preceding the event giving rise to the claim.

Rejoose reserves the right to modify these Terms & Conditions at any time. Changes will be communicated to the Customer via email and will take effect 30 days after notification.

Neither party will be liable for delays or failures in performance due to causes beyond their reasonable control, including natural disasters, strikes, pandemics, government regulations, or other unforeseeable events.

This Agreement will be governed by the laws of Denmark. Any disputes arising from this Agreement will be resolved by arbitration in Copenhagen, in accordance with the rules of the Danish Chamber of Commerce.

All disputes under this Agreement will be settled by arbitration under the jurisdiction of Copenhagen, Denmark. The arbitration tribunal proceedings will be conducted in English unless otherwise agreed.